At Vitę, we take pride in our tradition of Support and Service.

Vitę Support Agreements offer a matrix of Categories and Levels for you to choose. So whether you need 'mission critical' 24/7/365 or only require assistance during normal business hours, we've got you covered, you've optimised your costs, and gained peace of mind.

Our Basic Support Agreement covers Upgrade; Telephone; and OnLine Categories during normal business hours.

Categories	Levels
Upgrade	Basic (Default)
Telephone	Extended Hours
OnLine	Weekend Hours
Pre-emptive (Optional)	Extended Weekend Hours
Callout (Optional)	Custom
Custom (Optional)	Disaster Recovery

All our Support is backed by Microsoft Certified technicians and our Beta Partner program, Select User Group, Knowledge Base, and User Forums all help keep the feedback flowing, feedback which we then share across the user family.